FAQ
Ordering
What size should I buy?
If you’re not sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. You will also find our WISE FIT guide at the bottom of the home page.
Can I edit or cancel my order?
We completely get it, we change our minds, too! But once an order is placed, we are unable to alter or cancel it.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Do you offer gift cards or gift wrap?
We do not currently offer gift cards or gift wrap, but we hope to in the future.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email confirming that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is your return policy?
Items may be returned within 30 days of delivery for a refund to the original form of payment. To be eligible for a return, items need to be unworn, unwashsed, all tags attached, and in their original packaging.
Can I exchange for a different size?
Yes you can exchange your order for a different size. You can start an exchange here.
Can I return or exchange a sale item?
Sale items are eligible for exchange only and are not available for return or refund.
How long does it take to refund my purchase?
Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.
How can I start a return?
You can start a return here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a returned item is deemed unsuitable for a return, Parliament Clothing reserves the right to refuse the return.
How can I start a carrier shipping claim?
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
Get in touch
Have questions about your order or a general inquiry?
